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Terms

Terms and conditions

The terms that apply when you use ClearMyCar to clear a vehicle through UK customs. Please read them before you start. Last updated 25 September 2026.

About us

ClearMyCar is a trading name of ImportMyVehicle.com Ltd (“we”, “us”, “our”), a company registered in England and Wales with company number 05711750 and VAT number 876 0794 79. Our registered office is Unit 20 Tanners Drive, Blakelands, Milton Keynes MK14 5BN. ShipMyCar is another trading name of the same company.

“You” means the person using our service. You can contact us on 01908 210450 or at info@clearmycar.co.uk.

Our service

Using the information and documents you give us, we prepare and submit the UK customs declaration for your vehicle and its Notification of Vehicle Arrivals (NOVA). We tell you what import duty and VAT HMRC says is due, and how to pay it.

When we deal with HMRC for you, we act as your direct representative. This means we make the declaration in your name and on your behalf. You remain the importer, and you are responsible for the declaration and for any duty and VAT due.

Unless we agree otherwise in writing, our service doesn’t include:

  • shipping or transporting your vehicle
  • port, terminal or storage charges
  • customs examinations or X-ray checks, which are charged to you at cost
  • IVA or MOT tests, or registering your vehicle with the DVLA

Our online service is for private individuals importing their own vehicle. If you’re importing for a business, ask us about a trade account.

Your account

  • You must be 18 or over to open an account.
  • Keep your password safe, and tell us straight away if you think someone else has used your account.
  • Your login also works for ShipMyCar, because both are run by ImportMyVehicle.com Ltd.
  • We may suspend or close an account that is misused, or where we believe false information has been given.

Information and documents you give us

Your customs declaration can only be as accurate as the information you give us. You agree that:

  • everything you tell us about you, your vehicle and your import is full, accurate and up to date
  • the documents you give us are genuine, and the dates, values and other details on them are correct
  • you’ll tell us straight away if anything changes, or if you realise something you told us was wrong

Giving false or misleading information to HMRC is a serious matter. We won’t submit anything we believe to be false, and we may stop our service if we have concerns.

You’re responsible for, and will repay us, any duty, taxes, penalties or costs that arise because information or documents you gave us were wrong or incomplete.

Fees and payment

  • Our fee for a customs clearance is a fixed £150, including NOVA. We’ll always confirm the fee before you commit. Our prices include VAT where it applies.
  • You pay our fee online before we submit your customs entry.
  • Import duty and VAT are set by HMRC, not by us. You pay them directly to HMRC using the details we give you. They aren’t part of our fee.
  • Any other charges, such as port, storage or examination charges, are payable by you as they arise.

Estimates

Any duty and VAT figure we give you before HMRC confirms the amount, including from the estimator on this website, is only a guide. The amount HMRC asks for may be different, and we aren’t responsible for the difference.

Timescales

We work to clear your vehicle as quickly as we can, but we don’t guarantee timescales. HMRC checks, port delays, missing documents and events outside our reasonable control can all cause delays. We aren’t responsible for costs caused by delays outside our control, such as storage charges or car hire.

Cancelling

You can cancel at any time before we submit your customs entry to HMRC, by calling or emailing us. We’ll refund our fee, less a fair amount for work we’ve already done at your request. Once your customs entry has been submitted, our fee isn’t refundable, because that work can’t be undone.

If you’re a consumer, you also have the right to cancel within 14 days of agreeing to our service. If you ask us to start work within those 14 days, you’ll pay for the work done up to the time you cancel, and you lose the right to cancel once our service is complete.

We may end our service if our fee isn’t paid, if we’re given false information, or if our staff are treated abusively. If we do, we’ll refund any fee paid for work we haven’t done. We don’t give refunds because of delays outside our control.

Our responsibility to you

We’ll carry out our service with reasonable care and skill. If we don’t, and you suffer a loss that was a foreseeable result, we’re responsible for it. We aren’t responsible for:

  • duty, VAT or any other amount HMRC charges, which is yours to pay
  • delays or losses caused by wrong or incomplete information or documents you gave us
  • decisions made by HMRC, the DVLA, ports or other authorities, including refusing entry to your vehicle
  • events outside our reasonable control

Where we are responsible, our total liability for a clearance is limited to the fee you paid us for it.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit. If you’re a consumer, these terms don’t affect your legal rights.

Emails and online acceptance

  • We’ll send notices and documents to the email address on your account, so please keep it up to date. We aren’t responsible if emails go to an address that’s wrong or out of date.
  • When you accept these terms online, for example when you set up your account or submit a clearance, that acceptance is as binding as a signature.

Your information

We use your personal information to provide our service and share it where we need to, for example with HMRC. Our privacy policy explains how.

Complaints

If you’re unhappy with our service, please tell us in writing, by email to info@clearmycar.co.uk or by post to Unit 20 Tanners Drive, Blakelands, Milton Keynes MK14 5BN. We’ll acknowledge your complaint within 5 working days and aim to give you a full response within 20 working days. If a complaint can’t be resolved within 8 weeks, either of us may suggest mediation before going to court.

General

  • These terms are governed by the law of England and Wales. If you’re a consumer living in Scotland or Northern Ireland, you can also bring a claim in your local courts.
  • If any part of these terms can’t be enforced, the rest still applies.
  • We may update these terms from time to time. The latest version will always be on this page. Changes won’t affect a clearance you’ve already asked us to carry out, unless the law requires it.

Contact us if you have any questions about these terms.

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